20 May Everything you need to know about Pre-Ordering during COVID-19
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by newthames
- The only way you can come into the Dispensary and purchase product is by PLACING A PRE-ORDER
- You can place a Pre-Order by:
- Visiting the link here – https://www.thamesvalleyrelief.com/menu/
- Emailing – [email protected]
- Calling 860-848-0865, extension 4
- You must wait 3 Business Hours before coming in to pick up your order. See our chart below for guidance:

- We are still holding your Pre-Orders for 5 Days!
- We need 3 Business Hours to fill your Pre-Orders.
- If you add items, remove items OR modify your order, please be aware that we will need an additional three hours to prepare your order.
- Please note: We are still holding your Pre-Orders for up to 5 Business Days.
- Texts from Dutchie
- Please be sure that you receive a confirmation text! If you don’t get one, please reach out to us to be sure we received your order.
- Disregard messaging from Dutchie about when your order will be ready for pickup and refer to the grid above instead.
- Unfortunately, Dutchie will not allow us to disable that message without disabling the online ordering system completely.
- When placing a Pre-Order….
- Please provide Your Name, Date of Birth, Phone Number
- Speak Clearly, if leaving a Voicemail.
- Please use the Name of the Product and not just the Number
- Please do not make multiple changes to your order throughout the day.
- Please do not make multiple changes to your order throughout the day.
- Any modifications, additions, removals to/from your order will delay your pickup time by an additional THREE BUSINESS HOURS.
- Read our emails to see what’s coming, check Dutchie to see what’s already here and then place your order with everything you want to pickup at your next visit.
- If you cannot place an order online or via email, please leave ONE voicemail.
- We have several employees checking voicemails and returning calls to ensure your orders are secured and filled properly.
- Additionally, if there is a problem with your order someone from our team will contact you to resolve it!
Pre-Orders Only! Please note: We still open at Noon on MONDAYS!
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